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FAQ

Who am I buying from?

We here at Pier Surplus have a goal, "To provide the best product at the best price." That's it. It doesn't matter if you're a large company or a one man show. Our goal
is not just to provide quality tools, and excellent service, but it's to make sure that you're getting the best price. Take a look at our site. You'll see we've really got our
prices down. We guarantee in many cases, we're less than half the price of our competitors!

What is your Shipping Policy?
Pier Surplus provides the option of shipping UPS or USPS. We ship most orders the same day if they are received before 12:00 noon CST.

Do you ship internationally?
Yes

What method of payment do you accept?
Pier Surplus accepts all major credit cards: Visa, MasterCard, Discover and American Express. We also accept Google Checkout and Pay Pal. Personal checks are
accepted, but will add a considerable delay to your order as we wait for checks to clear prior to shipping.

What is your Return Policy?
Pier Surplus will refund the entire purchase price for any UNUSED item within 30 days of the original purchase date. No questions asked. To return an unused item,
please ship the item back to us with a copy of your receipt. We will then credit you back using the same method of the original purchase. The customer will be
responsible for all shipping fees unless the mistake was on the part of Pier Surplus. We will not refund USED items. However, we do value our customers and we
want our customers to be happy with our products. If you have a complaint with one of our items, please let us know.

What Customer Service help do you offer?
Pier Surplus
Toll Free: 1-866-823-2811
Fax: 1-281-791-0476
Email: piersurplus2010@gmail.com